Help and Useful Information

How much will delivery of my items cost?

At present we are offering customers a 15% discount and free postage and packing service, however overseas orders will be subject to postage and packing charges of £4 for Northern Ireland, £10 for Europe and £12 for Worldwide this is a priority mail service to ensure secure and quick delivery of items.

Do your prices include VAT?

We do not charge VAT on our books, however we do charge VAT on Calendars, this will be added to your basket and shown clearly before payment processing.

What cards to you accept?

We accept the following major Credit Cards:
MasterCard, Visa, Visa Electron, Delta, Solo, Maestro

What payment provider do you use, and are my credit card details safe?

All transactions use the Secure Trading payment system. So you can trust that your details are kept safe and secure. For more information www.securetrading.com

When will I be charged?

When you reach the final billing page and press 'Proceed to secure payment' you will be taken to the secure trading payment screen. Once you have entered your details we will immediately contact your bank / card issuer for authorisation to take payment from your account.

If the payment is authorised, you will receive an e-mail within a few minutes confirming your order and payment will be taken from your account shortly afterwards.

If payment is authorised but we have a query with your order, an e-mail will be sent to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.

Are my personal details safe?

Yes, we promise to keep your personal details safe and will not pass them onto third parties or send you any unsolicited spam.

Privacy Policy

We receive personal information through this website. You may, for example, be asked for personal information if you would like to place an order or receive information about our latest products and offers.

Where you provide personal information, we will only use it to deliver the services you have requested. We will not sell this information to any third party and we will not send you Spam, ever.

This privacy policy only covers the Autocourse website.

The Autocourse website does not automatically capture or store personal information, other than logging your IP address and session information such as how long your visit lasted and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics, which we use to evaluate how the site is used, and to improve the experience for you!

This policy does not cover links within this site to other websites.

Cookies

Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited during their stay.

Google Analytics

We use Google Analytics, a web analytics service provided by Google. Google Analytics uses 'cookies', which are text files places on your computer, to help analyse how visitors use autocourse.com

Cookie Name What is it
_utma Typical content: randomly generated number
Expires: 2 years
_utmb Typical content: randomly generated number
Expires: 30 minutes
_utmc Typical content: randomly generated number
Expires: When the user exits the browser
_utmz Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search)
Expires: 6 months

For further details on Google Analytics cookies, including those not used by autocourse.com visit cookies set by Google Analytics

eCommerce and Content Management System Cookies

Used by the software which displays our website content to remember that you have already provided information in order to complete an order or login to view your previous orders.

Cookie Name What is it
basket_id Typical content: Unique number assigned when you create a basket on the website which is used to add track which items you wish to purchase.
Expires: 10 Hours / Cleared after order completion
customerRef Typical content: Unique number assigned when you first create an account.
Expires: 10 Hours
orderRef Typical content: Unique number assigned when you go through to the checkout process, this is used to track your order.
Expires: 10 Hours / Cleared after order completion
countryRef Typical content: Number which is assigned to a country, enables the postage system to know which country a customer is from.
Expires: 10 Hours / Cleared after order completion
regionRef Typical content: Number which is assigned to a region, enables the postage system to know which area a customer is from.
Expires: 10 Hours / Cleared after order completion
promoCode Typical content: Will contain a list of successful and valid promotional codes entered by the user
Expires: 10 Hours / Cleared after order completion
postageType Typical content: Will contain a reference number for upgraded postage options.
Expires: 10 Hours / Cleared after order completion
accountLogin Typical content: 'true' if the user has logged in via the account system.
Expires: 10 Hours / Cleared after order completion

General

You can choose to refuse cookies or tell your browser to let you know each time that a website tries to set a cookie. However, refusing cookies will mean some sections of the site will not work properly.

For more information about cookies (including how to turn them off) please visit www.allaboutcookies.org

The site has changed! Will my old orders be honoured?

Yes, Icon Publishing Limited has just completed the purchase of the Autocourse and Motocourse Yearbooks and Calendars from Crash Media group.

The books are on schedule for publication in early to mid-December, and all orders made through the old autocourse.com site and Icon Publishing Limited will be given priority delivery by 'home-courier' signed for service to ensure safe arrival.

We will shortly be contacting, either by post or an e-mail, all our present and past customers who have supported the books so loyally with details of how to order this year's titles.

In the meantime please feel free to e-mail with any questions or queries you may have.

steve.small@iconpublishinglimited.com

I am having problems using the website...

Before contacting us we recommend that if you are using a PC, then you check for updates for your computer using Windows Update Tool, and ensure you are using an up-to-date modern browser such as Internet Explorer 8/9, Firefox 6, Google Chrome or Safari 5.

If you are using a Mac, please ensure you are running the latest version of your operating system by running the Software update tool from the System Preferences Panel, and that any browsers you are using are the latest versions.

Please also ensure that your security settings or preferences allow the use of JavaScript.

I am having trouble with 'Cookies'?

We use cookies to record information about the items in your basket and your purchasing options. Please ensure cookies are enabled to get enable your shopping experience to complete smoothly.

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